Consumer protection in practice: What it means for your business

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The Competition and Markets Authority (CMA) is the UK's competition and consumer protection authority, ensuring businesses of all sizes can compete fairly and grow. From guidance on consumer law responsibilities, to advice for businesses looking to collaborate and scale up, the CMA promotes the right conditions for success.

Recent legal changes have strengthened the CMA’s enforcement powers, and the CMA wants to help businesses understand their responsibilities.


Date and time

Monday 2 March 2026, 3pm to 5:30pm.

Registration for this event closes at 4pm on Thursday 26 February.

Location

Gowling WLG
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA

About this event

In conversation with the CMA, hosted by Gowling WLG.

When consumers trust the information in front of them, they spend more confidently. Fair dealing businesses thrive. Join us in Birmingham, for an afternoon exploring what the new consumer enforcement regime means for your business or the businesses you advise.

We’ll look at how consumer protection supports a level playing field and what compliance means in practice.

Who should attend

  • local business owners as well as managers responsible for marketing, sales, customer communications or compliance
  • business advisers including legal, marketing, advertising and PR professionals
  • academics with interests in consumer behavioural science, marketing or media

What you'll gain

Join us for:

  • insight from the CMA's Senior Director of Consumer Protection, Hayley Fletcher, on the CMA’s approach to consumer enforcement, the consumer enforcement landscape, how to engage with the CMA and what to expect in future
  • practical compliance perspectives from legal and industry experts, including our hosts Gowling WLG
  • the chance to put questions directly to the panel
  • an opportunity to network with fellow Midlands business leaders and advisers

Contact us

If you have any questions about this event, contact us.

The Competition and Markets Authority (CMA) is the UK's competition and consumer protection authority, ensuring businesses of all sizes can compete fairly and grow. From guidance on consumer law responsibilities, to advice for businesses looking to collaborate and scale up, the CMA promotes the right conditions for success.

Recent legal changes have strengthened the CMA’s enforcement powers, and the CMA wants to help businesses understand their responsibilities.


Date and time

Monday 2 March 2026, 3pm to 5:30pm.

Registration for this event closes at 4pm on Thursday 26 February.

Location

Gowling WLG
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA

About this event

In conversation with the CMA, hosted by Gowling WLG.

When consumers trust the information in front of them, they spend more confidently. Fair dealing businesses thrive. Join us in Birmingham, for an afternoon exploring what the new consumer enforcement regime means for your business or the businesses you advise.

We’ll look at how consumer protection supports a level playing field and what compliance means in practice.

Who should attend

  • local business owners as well as managers responsible for marketing, sales, customer communications or compliance
  • business advisers including legal, marketing, advertising and PR professionals
  • academics with interests in consumer behavioural science, marketing or media

What you'll gain

Join us for:

  • insight from the CMA's Senior Director of Consumer Protection, Hayley Fletcher, on the CMA’s approach to consumer enforcement, the consumer enforcement landscape, how to engage with the CMA and what to expect in future
  • practical compliance perspectives from legal and industry experts, including our hosts Gowling WLG
  • the chance to put questions directly to the panel
  • an opportunity to network with fellow Midlands business leaders and advisers

Contact us

If you have any questions about this event, contact us.

  •  For the purposes of this event only, registration details will be shared with Gowling.

    Register
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Page last updated: 09 Feb 2026, 10:11 AM