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Complying with consumer law if you publish online reviews
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Date and time
Thursday 4 September 2025, 2:00pm to 3.00pm.
Registration closes at midday on Wednesday 3 September 2025.
Location
Online (Microsoft Teams)
About this event
This webinar is to help businesses that publish customer reviews understand what they need to do to comply with new legislation relating to fake or potentially misleading customer reviews, which came into force in April 2025.
It will cover:
the steps the CMA expects publishers of reviews to take in relation to fake and incentivised reviews
the requirement to avoid publishing consumer reviews (and information derived from them, such as product ratings) in a misleading way
the findings of the CMA's recent sweep of review publishers’ policies, the concerns that they highlighted, and steps these publishers should take to ensure they comply with the law going forward
We also plan to offer attendees the opportunity to put questions to the CMA.
Why you should attend
The Digital Markets, Competition and Consumers Act 2024, which came into force in April 2025, imposes a duty on anyone who publishes reviews or review information to take effective steps to prevent and remove from publication:
fake or concealed, incentivised reviews
false or misleading review information
The CMA recently carried out a websweep of over 100 businesses that publish consumer reviews. The results have raised concerns over businesses’ understanding of their obligations around the prevention of fake and misleading reviews and review information.
Who should attend
This session is for:
businesses that host consumer reviews on their sites, and their advisers
businesses that provide services to review publishers
Contact us
If you have any questions about this event, email events@cma.gov.uk.
Date and time
Thursday 4 September 2025, 2:00pm to 3.00pm.
Registration closes at midday on Wednesday 3 September 2025.
Location
Online (Microsoft Teams)
About this event
This webinar is to help businesses that publish customer reviews understand what they need to do to comply with new legislation relating to fake or potentially misleading customer reviews, which came into force in April 2025.
It will cover:
the steps the CMA expects publishers of reviews to take in relation to fake and incentivised reviews
the requirement to avoid publishing consumer reviews (and information derived from them, such as product ratings) in a misleading way
the findings of the CMA's recent sweep of review publishers’ policies, the concerns that they highlighted, and steps these publishers should take to ensure they comply with the law going forward
We also plan to offer attendees the opportunity to put questions to the CMA.
Why you should attend
The Digital Markets, Competition and Consumers Act 2024, which came into force in April 2025, imposes a duty on anyone who publishes reviews or review information to take effective steps to prevent and remove from publication:
fake or concealed, incentivised reviews
false or misleading review information
The CMA recently carried out a websweep of over 100 businesses that publish consumer reviews. The results have raised concerns over businesses’ understanding of their obligations around the prevention of fake and misleading reviews and review information.
Who should attend
This session is for:
businesses that host consumer reviews on their sites, and their advisers
businesses that provide services to review publishers
Contact us
If you have any questions about this event, email events@cma.gov.uk.
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